Admin/ English-Japanese
Job in Office

Job Description

You will be responsible for English customer support for our international e-commerce website specializing in bedding and traditional Japanese cushions (zabutons).
https://futontokyo.com/

Our handcrafted organic cotton futons, made by skilled artisans, are highly appreciated by customers around the world.
This is a unique opportunity to bring traditional Japanese craftsmanship to a global audience.

Key Responsibilities
Respond to customer inquiries from overseas (in English, mainly via email)
Provide customer support using AI tools
Handle administrative tasks related to customer service
Communicate with domestic staff (in Japanese)
Create product orders and production instructions
Prepare shipping documents
Issue quotations and invoices
Why Join Us
Work directly with international customers
Use English in a real business environment
Be part of a growing cross-border e-commerce business
Experience a unique combination of traditional craftsmanship and global business
Small team with a flexible and dynamic work environment
Ideal Candidate
Interested in traditional crafts and manufacturing
Eager to use English in a professional setting
Interested in working in a global environment
Motivated to communicate directly with overseas customers
Positive and willing to take on new challenges

Foreign nationals are welcome if you can communicate in Japanese.
Many of our team members have international experience.

Working Hours

Weekdays (Monday–Friday)
Either:

8:00 AM – 12:00 PM
or
1:00 PM – 5:00 PM

Requirements:

At least 4 days per week
Minimum 3 hours per day
Shift-based schedule
Holidays
Two days off per week (Saturday & Sunday)
National holidays
Summer holidays
New Year holidays
Work Location

5-14-11 Toyo, Koto-ku, Tokyo

A small, quiet workplace with a relaxed atmosphere.
Casual dress is allowed.

Please bring your residence card to the interview if applicable.

Access

10-minute walk from:

Toyocho Station
Kiba Station
(Tokyo Metro Tozai Line)
Salary & Benefits
Transportation allowance provided
No overtime
Hiring process

Application → Document screening → One interview

Employment Type

Part-time / Temporary staff

Qualifications
English (required)
Administrative work experience (1+ year preferred)